1. Who we are

1.1 We are EVs Revolution, a company dedicated to providing innovative electric vehicle solutions. Our mission is to revolutionize the way people embrace and utilize electric vehicles for a sustainable future. You can find us located at 4 Hatton Gardens, Manchester,
M7 1AH. For any inquiries or assistance, you can reach us via email at info@evsrevolution.co.uk or contact us directly at 07502241460. We are here to help you make the transition to electric vehicles seamless and enjoyable.

2. Background

2.1 Welcome to the EVs Revolution website. These Terms and Conditions govern your use of our website and the products and services we offer. By accessing or using our website, you agree to comply with these terms. Please take the time to read through the following terms carefully. EVs Revolution, a company registered in Manchester, England (Company number: 00000000), referred to as “the Company,” and the individual placing an order for the product, referred to as “the Customer”.
2.2 You agree to use our website for lawful purposes only and in a manner that does not infringe upon the rights of others or restrict their use and enjoyment of the website. Any unauthorized use or attempt to gain unauthorized access to our website may result in legal action.
2.3 By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website.
2.4 Any concessions or waivers granted by the Company at any time shall not undermine their full rights under this contract. The Company reserves the right to exercise these rights despite any previous concessions.
2.5 We strive to provide accurate and reliable information on our website, but we do not guarantee its completeness, accuracy, or reliability. In no event shall the Company be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with your use of our website or the products and services provided.
2.6 Any reviews or comments expressed by members of the public on this website are solely their personal opinions. It is important to understand that these opinions do not form any part of the specifications or advice provided by the Company regarding the products or services we supply.
2.7 We strive to provide accurate and up-to-date information about our products and services on our website. However, please note that specifications, availability, and pricing may change without prior notice. We recommend verifying any important details with our customer support team before making a purchase.
2.8 Our website may contain links to third-party websites or resources. These links are provided for your convenience and do not signify our endorsement or responsibility for the content or activities of these third-party sites. We encourage you to review the terms and privacy policies of any third-party websites you visit.
2.9 We value your privacy and handle your personal information in accordance with our Privacy Policy. By using our website, you consent to the collection, use, and disclosure of your personal information as outlined in our Privacy Policy.
2.10 All content, including but not limited to text, images, graphics, logos, and videos, displayed on our website is protected by copyright and other intellectual property laws.
2.11 You are prohibited from copying, reproducing, or distributing any content without prior written consent from the Company.
2.12 The Company places significant value on protecting its trademarks and other intellectual property.
2.13 Replicating or reproducing these assets without proper authorization is strictly prohibited.
2.14 We kindly request that you respect our intellectual property rights and refrain from any unauthorized use or reproduction.

3. Your responsibilities and commitments

3.1 By fulfilling these obligations, the Client plays an important role in facilitating a smooth and efficient installation process of the EV charger by our Company.
3.2 As part of your obligations, you must ensure that all information you supply to us in connection with your order is correct and complete. It is important to promptly notify us of any changes to the provided information. Additionally, you promise to comply promptly with our reasonable requests for information and to generally provide us with reasonable cooperation in relation to the supply of goods/services.
3.3 Additionally, you promise to comply promptly with our reasonable requests for information and to generally provide us with reasonable cooperation in relation to the supply of goods/services.
3.4 The Client should ensure that our installation team has unobstructed access to the installation site. This includes clearing the area of any obstacles, vehicles, or debris that may hinder the installation process.
3.5 The Client must provide accurate and complete information regarding the desired location for the EV charger installation, electrical capacity, and any specific requirements or preferences. This information will help our team assess the feasibility of the installation and make necessary arrangements.
3.6 The Client should cooperate with our Company in scheduling the installation and coordinating any necessary activities, such as access to electrical panels or coordination with other contractors if applicable.
3.7 The Client is responsible for ensuring compliance with all applicable laws, regulations, and safety standards related to the installation of the EV charger. This includes any electrical, building, or environmental requirements.
3.8 You are required to make every effort to safeguard all items at the premises from dust and debris.
3.9 You are obligated to comply with any additional reasonable requests that we may reasonably make on an ongoing basis.

4. Establishing a contractual agreement with us

4.1 By completing the payment process for the goods or services at the checkout, you effectively form a binding legal contract between us.
4.2 This contractual agreement signifies your full acceptance and acknowledgment of the Terms and Conditions outlined. It is important to note that this contract encompasses the rights, responsibilities, and obligations of both parties involved.
4.3 Please review the terms carefully before proceeding with the payment, as your payment will serve as confirmation of your consent to be bound by these terms.

5. Price and payment details

5.1 Please carefully review and familiarize yourself with the price and payment terms outlined above. It is important to ensure that you have a clear understanding of your financial obligations and responsibilities before proceeding with the purchase. Should you have any questions, inquiries, or concerns regarding the price or payment process, our dedicated Customer Support Team is readily available to provide assistance and address any uncertainties you may have. We value your satisfaction and are committed to providing you with exceptional support throughout your purchasing journey.
5.2 The price of the goods or services is clearly indicated in the order summary quote and at the checkout stage. The stated price is applicable and binding upon confirmation of your order.
5.3 Any applicable VAT or sales TAX is included in the price displayed, ensuring transparency and avoiding any hidden charges.
5.4 Quotes provided for installation services have a specified expiration period, typically valid for 14 days from the date of the quote.
5.5 It is the Client’s responsibility to make the relevant payments within the specified payment periods stated in the quote, using one of the designated payment methods. Failure to submit full payment in cleared funds within the specified period will result in the automatic termination of the contract.
5.6 By proceeding with the purchase, you authorize us and our third-party payment provider to process payment and charge your designated payment card for the applicable amounts at the specified times. It is your responsibility to ensure that your payment card details are kept up to date.
5.7 In the event of a pricing mistake in the installation quote, we are not obligated to supply and install the charger at the incorrect price. However, we will promptly notify you before proceeding with the installation. You will then have the option to proceed with the order at the correct price or receive a full refund for any payments already made.
5.8 If you dispute any payment, it is essential to contact us as soon as reasonably practical, providing complete details of the dispute for our review and resolution.
5.9 In the event of unpaid amounts or unjustified chargebacks, we reserve the right to suspend or terminate this agreement by providing notice via email.
5.10 Should you wish to cancel your order or make any modifications, please contact our customer support team as soon as possible. We will make every effort to accommodate your request, subject to any applicable terms and conditions.

6. Cancellation

6.1 We understand that circumstances may change, and you may need to cancel your order with EVs Revolution. This notice serves as a formal communication regarding the cancellation process and the necessary steps to be taken. If you wish to cancel your order, please kindly notify us as soon as possible by contacting our Customer Support Team through the provided email address: info@evsrevolution.co.uk, or by calling our dedicated contact number: 07502241460. It is important to include your order details, such as the order number and relevant information, to facilitate a prompt and accurate cancellation process.
6.2 To ensure a smooth and efficient cancellation process, we kindly request that you notify us of your intention to cancel as soon as possible. Timely communication allows us to take the necessary steps to process your cancellation request promptly.
6.3 In the event that you decide to cancel your instruction after we have commenced your grant application, if applicable, or DNO notification, please note that we reserve the right to apply an administration fee of £80. This fee will be charged to cover the administrative costs incurred.
6.4 It is important to note that this administration fee will not be applicable if you choose to cancel within the 10-day cooling off period. The cooling off period begins from the date you receive the goods, allowing you a window of time to cancel your instruction without incurring any charges.
6.5 To validate the cancellation request, we may require certain information or documentation related to the order. This may include order details, Customer identification, or any other relevant information deemed necessary for verification purposes.
6.6 Please be aware that refund eligibility may vary depending on the stage of order processing. If applicable, our Customer Support Team will provide you with the necessary information regarding the refund process, including any applicable Terms and Conditions.
6.7 If you would like to modify your order instead of canceling it entirely, please let us know, and our team will assist you in making the necessary adjustments, subject to any applicable Terms and Conditions.
6.8 We strive to handle all cancellation requests in a timely and efficient manner, ensuring a positive customer experience. Thank you for your understanding and cooperation. We value your satisfaction and are committed to providing exceptional service.

7. OZEV residential grant

7.1 If you express your interest in applying for a Government grant and we determine that you may be eligible, we will deduct the grant amount from the regular price and make reasonable efforts to submit the grant application on your behalf following the installation. Please note that once the grant payment is received, it will be retained by us.
7.2 To facilitate the grant application process, it is your responsibility to promptly provide us with all the necessary information required for the application. Additionally, you must ensure that you comply with the grant conditions specified on the official website provided.
7.3 In the event that your grant application is rejected for any reason, you agree to make a payment of £350 (or the alternative grant application amount, if applicable) within 5 days of our notification. Failure to make the payment will result in us retaining ownership of the charger, and we reserve the right to remove or deactivate it.
7.4 You also agree to provide reasonable access to your premises to facilitate the removal or deactivation process. Please be aware that our legal rights, including the right to pursue legal action, remain unaffected if you fail to make the payment within the specified timeframe.

7a Summary of OZEV Terms & Conditions
7.1a Only one claim per vehicle is allowed, even if the applicant owns multiple homes. However, a single Customer is eligible to claim one charging point per vehicle, for a maximum of two vehicles.
7.2a The grant is exclusively applicable to residential addresses that have designated private off-street parking.
7.3a To be eligible for the grant, residents must provide evidence that they are the registered keeper, lessee, or primary user of an eligible EV or plug-in vehicle.
7.4a The OZEV grant applies to new, zero-emission vehicles that meet the defined criteria, including specific emissions and range limits. Only vehicles listed on the eligible vehicle list are eligible for the grant. Please refer to the following link: https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1149184/vehicles-eligible-for-ozev-residential-chargepoint-grants.csv/preview
7.5a Prior to the installation of the charge point, it is necessary to obtain signed written permission and proof of address from the property owner or management company, if you are not the legal property owner and freeholder of the building.
7.6a The installation of EV charging points must be carried out by OZEV-accredited installers to be eligible for the grant. It is important to engage an accredited installer to ensure compliance with the grant requirements.
7.7a Prior to the installation of the charge point in any area that may impact another property owner, it is essential to obtain written permission and proof of address from the respective property owners.
7.8a Applicants must follow the specified process to apply for the OZEV grant, including providing accurate information and supporting documentation. Applications must be submitted within the designated timeframe.
7.9a In the event that we do not receive the required information for the grant application or the application is rejected by OZEV for non-qualification, we will maintain ownership of the Charge Point until the customer has settled the balance of £350 (grant amount).
7.10a The OZEV grant is subject to specific terms and conditions, which include compliance with the grant requirements, proper use of funds, and adherence to any reporting obligations.
7.11a Grant payments are typically made directly to the installer upon successful verification of eligibility and completion of the necessary documentation.
7.12a OZEV reserves the right to monitor and audit grant recipients to ensure compliance with the Terms and Conditions. Applicants may be required to provide additional information or participate in audits as requested.
7.13a The OZEV grant program may undergo changes and updates over time. Applicants should stay informed about any revisions to the Terms and Conditions and eligibility criteria to ensure compliance.
7.14a For property owners and freeholders of listed buildings, it is essential to obtain listed consent from the local planning authority before the installation can proceed.
7.15a If an OZEV application is rejected due to missing or insufficient evidence, we will reach out to you and request the necessary supporting documentation. If the requested evidence is not received within 5 working days of the request, an invoice of £350 (including VAT) will be issued to the customer, payable immediately.
7.16a For customers seeking further information or having any inquiries regarding the grant process, please direct your queries to OZEV directly via email at: https://www.gov.uk/government/collections/government-grants-for-low-emission-vehicles
7.17a It is important for applicants to carefully review the full OZEV Terms & Conditions and seek professional advice if needed to ensure a complete understanding of the grant requirements and obligations.
7.18a We strive to provide transparent information and facilitate a smooth grant application process. If you have any questions or require further clarification regarding the grant application terms and conditions, please do not hesitate to contact our Customer Support Team. We are here to assist you and ensure your satisfaction.

8. Manufacturer’s guarantee

8.1 The goods we sell are accompanied by a manufacturer’s guarantee, which typically provides a minimum of 3 years of coverage. We encourage you to carefully review the Terms and Conditions specified in these guarantees to understand the extent of coverage and any applicable limitations.
8.2 It is important to note that the manufacturer’s guarantee does not diminish or replace your legal rights as a Consumer. These rights are protected by Consumer laws and regulations. If you require advice or information regarding your legal rights, we recommend contacting your local Trading Standards office or Citizens’ Advice Bureau. They can provide guidance and assistance based on your specific circumstances.
8.3 The manufacturer’s guarantee is an additional assurance provided by the manufacturer to address any potential defects or issues with the goods. It is designed to complement your legal rights and enhance your overall Customer experience. By familiarizing yourself with the guarantee Terms and Conditions, you can gain a better understanding of the specific coverage and procedures to follow in the event of a claim or concern.
8.4 We are committed to ensuring your satisfaction and will gladly assist you in navigating the manufacturer’s guarantee process. If you have any questions or require further information about the guarantees associated with our products, please feel free to contact our Customer Support Team. We are here to provide the support and assistance you need.
8.5 Please note that this information is provided as a general guide, and it is advisable to refer to the specific Terms and Conditions of the manufacturer’s guarantee for the goods you have purchased.

9. Ownership and usage of charger

9.1 Ownership of the charger will be transferred to you once it has been fully installed and payment has been made in full, including any outstanding amounts in the event of grant application rejection. Until then, we retain ownership of the charger.
9.2 To ensure the proper use and maintenance of the charger, it is your responsibility to strictly adhere to the manufacturer’s instructions, as well as any additional instructions provided by us. It is essential to comply with all applicable laws and regulations governing the use of the charger.
9.3 Please note that any modifications or alterations to the charger, as well as the installation works involving cabling, switchgear, and accessories, may void the manufacturer’s warranty. Therefore, it is crucial to seek the assistance of a qualified Engineer if any modifications or additional works are required.
9.4 We recommend that you regularly inspect and maintain the charger to ensure its optimal performance and safety. Any maintenance or repairs should be carried out by qualified professionals or authorized service centers to preserve the warranty and ensure compliance with safety standards.
9.5 By entrusting the charger installation to EVs Revolution, you can help ensure that the warranty remains valid, and the charger operates safely and efficiently.
9.6 We emphasize the importance of using the charger responsibly and in accordance with all relevant guidelines. Any misuse or non-compliance with regulations may result in hazards or damage to the charger, your property, or individuals.
9.7 We appreciate your understanding and cooperation in adhering to these ownership and usage guidelines. If you have any questions or need further clarification regarding the ownership and use of the charger, please do not hesitate to reach out to our Customer Support Team. We are here to assist you and ensure a positive experience with our products.

10. Installation

10.2 Please be aware that in some cases, we may need to obtain approval from your DNO before finalizing the installation. If such approval is necessary, we will keep you informed throughout the process.
10.3 It is important to note that your DNO may need to visit your property to assess any required works prior to the installation. In such instances, your DNO may charge you for these necessary works, such as unlooping a looped supply, etc. Please understand that the scope of these works and associated costs are determined solely by your DNO and are beyond the control of EVs Revolution.
10.4 To ensure the timely completion of the installation, it is your responsibility to provide suitable parking within a 30-meter distance from your property for our installers. This will facilitate efficient access and enable our team to carry out the work effectively. Please make the necessary arrangements to ensure convenient parking is available.
10.5 The Customer acknowledges and agrees that either they or a responsible adult over the age of 18 will be present during the installation process. It is essential for someone to be available to oversee the installation and provide a signature to confirm the satisfactory completion of the work.
10.6 It is essential that you grant the installer proper access to your premises, ensuring a safe and suitable working environment, free from any obstructions. This includes providing the necessary space and facilities required for the installer to carry out their work effectively. Please ensure that the designated work area is accessible and clear of any hindrances.
10.7 We reserve the right to cancel an installation if we determine that the working area and/or parking arrangement is unsafe or unsuitable. This decision will be made at our discretion, prioritizing the safety and successful completion of the installation. We kindly ask that you ensure the working area and parking provisions meet the necessary safety requirements to avoid any potential cancellations.
10.8 If the installer discovers that the information provided to EVs Revolution before the installation is inaccurate or misleading, we reserve the right to cancel the installation at our discretion. It is crucial that all information provided to us is accurate and truthful to ensure a smooth and successful installation process.
10.9 Furthermore, if the installation necessitates additional equipment or time, which was not adequately communicated in the information requested prior to the installation, EVs Revolution will inform the Customer of the associated costs for such additional work. The Customer will be provided with the details and given the opportunity to agree to the extra charges before the installation can proceed.
10.10 Prior to the commencement of any additional work, the Customer will be required to make the payment for such work. In the event that the Customer refuses to pay for the additional work or if the need for the extra cost arises due to inaccurate, incomplete, or misleading information provided by the Customer, a refund for the job will be issued, deducting a cancellation fee. This fee is intended to cover the time and administration costs incurred by EVs Revolution and the installer. Please note that it is essential to provide accurate and complete information to ensure a smooth and efficient installation process.
10.11 While the installer will exercise reasonable care to avoid causing damage to services and property during the installation, EVs Revolution cannot be held liable or responsible for any damage incurred to services or other installations that are not clearly visible or marked. Additionally, EVs Revolution cannot be held liable for any damage to your property that is beyond their control or as a result of defects within the structure of your property. It is important to note that the installer will make every effort to minimize the risk of damage during the installation process.
10.12 You are required to provide unrestricted access to water, gas, and electricity at no cost for the purpose of installing and testing your new equipment. This access is necessary to ensure a smooth installation process and proper functionality testing of the equipment.
10.13 Our team of Engineers is committed to providing you with courteous and professional service at all times. We kindly request that you reciprocate this respectful treatment towards our engineers during their visit to your premises. We believe in fostering a positive and respectful working relationship, and we appreciate your cooperation in maintaining a respectful and friendly environment throughout the installation process.
10.14 If parking permits are required, it is the Customer’s responsibility to arrange them or notify the Company of any parking restrictions at least two working days before the engineer’s scheduled arrival. Your cooperation in obtaining permits or informing us about restrictions in advance is greatly appreciated for a smooth installation process.
10.15 Before we can attend for the work, it is the Customer’s responsibility to obtain any necessary permissions, licences, or permits to authorize the work. This may include obtaining consent from relevant parties such as listed building consent, landlord consent, or freeholder agreement. Ensuring all required permits are in place prior to our attendance is essential to proceed with the work smoothly and in compliance with regulations.
10.16 Our Engineer will inspect the existing infrastructure to ensure it meets regulatory standards and performance requirements for adding new equipment. If it doesn’t meet the requirements, we’ll offer options to upgrade it.
10.17 Our Engineers might capture photos of the installed equipment and relevant infrastructure for auditing and record-keeping purposes.
10.18 Our Engineer may be accompanied by additional team members, including managers, supervisors, trainees, or apprentices. It is important to be aware that the Company may periodically utilize photographs of the installed equipment for marketing and promotional purposes.
10.19 In some cases, newly installed equipment may experience initial functional issues. However, rest assured that the Company is committed to promptly addressing any such issues by collaborating with both Customers and product manufacturers/suppliers. In situations where faulty equipment requires refitting, it is possible that delays and inconvenience may occur. Nevertheless, the Company will make every reasonable effort to minimize household disruptions during this process.
10.20 In the event that unforeseen challenges arise during the installation of new equipment, the Customer acknowledges the importance of providing the Company and its Engineers with reasonable opportunities to address and rectify any issues. This includes granting access to the installation address and allowing sufficient time for fault resolution. Furthermore, the Customer agrees to take reasonable measures to minimize or mitigate any potential losses that may result from the Company’s or the appointed engineer’s actions or lack thereof.
10.21 We aim to provide you with transparency and will notify you promptly if there are any additional requirements or charges imposed by your DNO. Our team is available to address any questions or concerns you may have regarding the involvement of your DNO and any associated works.

11. Steps we take if your electrical supply is insufficient

11.1 The successful completion of the job is contingent upon the electrical capacity, specifically the main incoming fuse, being able to accommodate the additional electrical requirements of the charge point.
11.2 In the event that the capacity falls short, we will explore options such as de-rating the unit or temporarily pausing the job until your electricity supplier upgrades the main fuse.

12. What type of information we have

12.1 If you wish to familiarize yourself with the types of information we collect and the methods through which we gather such information, we kindly direct your attention to our comprehensive Privacy Policy, which is readily available on our website.
12.2 Our Privacy Policy provides a detailed explanation of the information we collect, as well as the procedures we employ for storing and sharing this information.
12.3 By referring to our Privacy Policy, you can gain a thorough understanding of how we handle your personal data. It is recommended that you review this policy before proceeding with any engagement or use of our services.

13. Material and equipment

13.1 Ownership of all materials supplied by the Company shall remain with the Company until full payment has been received.
13.2 Until such time, the Company or its authorized agents reserve the right to remove the materials from the site, regardless of whether they are fixed or not.
13.3 It is important to note that the Company will not be held liable for any damages that may occur as a result of the removal of fixed materials that have not been fully paid for.
13.4 Therefore, it is imperative that payment is made in full to avoid any potential risks or complications.

14. Additional works

14.1 If deemed necessary, your designated installation project manager or EVs Revolution Expert will assess the required works and furnish you with a comprehensive quotation for these services. Please note that the provided quotation is free of any obligation or charge.
14.2 It is important to be aware that the validity of the quotation extends for a period of 20 working days from the date of issuance.
14.3 To ensure a smooth installation process, it is necessary for the Owner/Customer or a responsible adult aged 18 years or over to be present on-site throughout the entire duration of the installation.
14.4 If it comes to our attention that the installation might not meet the requirements specified in the OZEV grant terms and conditions, we will temporarily halt the installation process.
14.5 Should you disagree with our assessment, you will have the chance to contest it by providing us with relevant information to support your case.
14.6 We will then submit the information to the OZEV for pre-approval.
14.7 If approval is granted to proceed, we will arrange a new installation date for you.
14.8 Kindly allow up to 5 working days for the scheduling of the new installation date.
14.9 In the event that it is determined that the installation cannot be completed as originally scheduled, we will assess the necessary additional works and provide you with a corresponding quotation.
14.10 Upon receipt of payment for the additional works, we will promptly schedule a new installation date.
14.11 Please note that it may take up to 5 working days to allocate the new installation date.
14.12 We appreciate your understanding and cooperation in this matter.
10.1 Upon receiving your full payment, we will promptly notify your Distribution Network Operator of the completed installation within 15 working days.

15. Supervision of children

15.1 At our Company, we prioritize the safety and privacy of our users, especially children.
15.2 We strongly advise parents to actively supervise their children’s access to and use of the website/services.
15.3 By granting access to the services to your child, you are granting them access to all aspects of the services, including email, bulletin boards, chat areas, news groups, forums, and other communication facilities.
15.4 It is essential for you, as a parent, to assess and determine which specific services are appropriate for your child.
15.5 We recommend exercising caution when disclosing any personally identifiable information about yourself or your children through the services.

16. Complaints

16.1 In the unlikely event that you encounter any issues or have concerns, we strive to address them promptly and effectively.
16.2 Our Company values Customer satisfaction and takes all complaints seriously.
16.3 If you need to make a complaint, we have a well-defined Complaint Policy in place to guide you through the process.
16.4 We encourage you to familiarize yourself with our Complaint Policy, which outlines the steps to follow and the information required for lodging a complaint.
16.5 This policy aims to ensure transparency, fairness, and a thorough investigation of all complaints received.
16.6 To initiate the complaint process, please refer to the dedicated section on our website, where you will find detailed instructions on how to submit your complaint.
16.7 We kindly request that you provide accurate and specific details regarding the nature of the complaint, including any relevant supporting documentation.
16.8 Once your complaint is received, our dedicated team will diligently review the matter and undertake appropriate actions to address the issue.
16.9 We are committed to resolving complaints in a timely manner, keeping you informed of the progress throughout the investigation and resolution process.
16.10 At our Company, we value your feedback and consider it an opportunity to continually improve our products and services.
16.11 We appreciate your cooperation and constructive input in helping us address any concerns you may have.
16.12 We appreciate your cooperation and constructive input in helping us address any concerns you may have.

17. Your passwords, user accounts and security

17.1 The security and integrity of your user account are of utmost importance to us.
17.2 When creating an account with us, it is vital that you choose a strong, unique password and take necessary precautions to protect your account from unauthorized access.
17.3 We strongly recommend that you keep your login credentials confidential and avoid sharing them with anyone else.
17.4 It is your responsibility to ensure the security of your password and take necessary measures to prevent unauthorized use of your account.
17.5 In the event of any suspicious activity or unauthorized access to your account, we urge you to notify us immediately.
17.6 We have implemented security measures to safeguard your personal information, but it is important to remain vigilant and proactive in protecting your account.
17.7 Please be cautious when accessing your account from public or shared devices and always log out after each session.
17.8 Regularly updating your password and avoiding commonly used passwords can significantly enhance the security of your account.
17.9 If you suspect any security breaches or believe that your account has been compromised in any way, please contact our Support Team immediately.
17.10 We will work swiftly to investigate the matter and take appropriate steps to address any security concerns.
17.11 Remember, we will never ask you to provide your password or personal information via unsolicited communications.
17.12 If you receive any suspicious requests, we advise you to disregard them and report them to our Support Team.
17.13 By following these guidelines and being proactive in protecting your account, you can help ensure the security and privacy of your personal information within our system.

18. Termination

18.1 We reserve the right to revoke or terminate your access to any or all of our services at any time, without prior notice, if we determine, at our sole discretion, that you have violated any provisions outlined in these Terms and Conditions.
18.2 Such violations may include, but are not limited to, breaches of conduct, misuse of our services, or any activity that poses a risk to the security or integrity of our platform.
18.3 In addition, we retain the authority, at our sole discretion, to discontinue the website/services or any portion thereof, without prior notice.
18.4 You acknowledge and agree that we shall not be held liable to you or any third party for any termination of your access to our website/services.
18.5 It is essential to adhere to our Terms and Conditions to maintain your access to our services.
18.6 If your access is terminated due to a violation of these terms, you may be prohibited from using our services in the future.
18.7 Any actions that compromise the security, functionality, or reputation of our platform may result in immediate termination of your access.
18.8 We encourage you to review our Terms and Conditions regularly to stay informed about your rights and obligations when using our services.
18.9 By continuing to use our website/services, you signify your acceptance of these Terms and Conditions, as well as any subsequent modifications made to them.
18.10 Please note that termination of your access to our services does not absolve you of any obligations or liabilities incurred prior to the termination.
18.11 Any provisions in these Terms and Conditions that are intended to survive termination shall remain in effect.
18.12 If you have any questions or concerns about the termination of your access or our services, please contact our customer Support Team for further assistance.

19. Links to the third party websites

19.1 The website/services may contain links to third-party websites.
19.2 We are not responsible for the content or availability of these sites, and linking to them does not imply endorsement.
19.3 You should review the terms, privacy policies, and practices of these third-party websites before accessing them.
19.4 Please refer to our Privacy Policy for more information on how your data is handled when interacting with external links.
19.5 Exercise caution and use your own judgment when engaging with third-party websites.
19.6 If you have any concerns, contact the website administrators directly.
19.7 We disclaim any responsibility for the actions or content of third-party websites accessed through our services.
19.8 For assistance, contact our Customer Support Team.

20. Intellectual property rights

20.1 All content, materials, and intellectual property displayed or accessible on this website, including but not limited to text, graphics, logos, images, audio clips, videos, software, and trademarks, are the property of EVs Revolution or its licensors and are protected by intellectual property laws.
20.2 You may use the content and materials on this website solely for personal, non-commercial purposes.
20.3 Any unauthorized use, reproduction, distribution, or modification of the content or materials is strictly prohibited and may violate copyright and other intellectual property laws.
20.4 We do not claim ownership of any materials you post, upload, or submit to our publicly accessible services.
20.5 You retain full ownership and rights to your contributed materials.
20.6 By sharing them, you grant us permission to use and display the materials solely for operating and providing the services. Rest assured that your ownership rights are respected.
20.7 You acknowledge and agree that all intellectual property rights related to this website and its content, including but not limited to copyrights, trademarks, trade secrets, and patents, shall remain the exclusive property of EVs Revolution or its licensors.
20.8 By accessing or using this website, you do not acquire any ownership or intellectual property rights in the content or materials.
20.9 You agree to respect and abide by all intellectual property rights of EVs Revolution and any third parties whose intellectual property is displayed on this website.

21. Indemnity

21.1 You hereby agree to indemnify and hold us harmless from any breach of these Terms and Conditions on your part and any claims or demands made against us by any third party arising from your use of the services.
21.2 This includes, but is not limited to, any content you submit, post, or transmit through the services.
21.3 You agree to bear all responsibility and liability for any losses, damages, expenses, costs (including reasonable legal fees), and other liabilities incurred by us as a result of your breach of these Terms and Conditions.
21.4 We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate fully in the defense of any such claims.

22. Delivery of goods

22.1 On the day of installation, our approved Engineer will personally deliver all the goods, including the charger, directly to your location.
22.2 This convenient approach ensures that there are no additional charges for parcel delivery and minimizes the risk of any potential damage that may occur during transit.
22.3 By having our Engineer deliver the goods to you, we aim to provide a seamless experience while safeguarding the condition and integrity of the items.
22.4 This personalized service reflects our commitment to Customer satisfaction and the safe handling of your valuable equipment.

23. Factors outside of our control

23.1 In the event of circumstances beyond our control, we reserve the right to temporarily suspend the performance of the works. These circumstances, commonly referred to as “Uncontrollable Events,” include, but are not limited to:
23.2 Natural disasters (e.g., floods, fires).
23.3 In the event that any changes have been made to the premises since the initial assessment date, we may need to reassess the situation.
23.4 Labour disputes (e.g., strikes, lock-outs).
23.5 Civil unrest (e.g., riots, civil commotion).
23.6 Malicious damage or vandalism.
23.7 In the event of adverse weather conditions that, in our professional opinion, make it impossible or unsafe to carry out the works.
23.8 In the event of fire, lightning, explosion, or severe storm conditions.
23.9 Governmental actions or regulations.
23.10 Pandemics or health emergencies.
23.11 Failure or delay of our suppliers or subcontractors.
23.12 In the event of discovering hazardous or dangerous materials.
23.13 In the event that you modify your requirements resulting in a change to the scope of the works.
23.14 If we are unable to gain access to the premises.
23.15 If there is no individual over 18 years old present on the premises, we may need to reschedule the installation for another day.
23.16 In cases where we are dependent on other service providers at the premises, who are not contracted by us, and their completion of services is essential for the continuation of the works.
23.17 Difficulties in obtaining the materials or fuel.
23.18 In the event of a power failure or malfunction in machinery, networks, or telecommunications systems.
23.19 Other similar events beyond our reasonable control.

24. Notices

24.1 All notices to be provided under this contract shall be in written form and delivered to the other party by appropriate means of service.
24.2 By email, sent to the email address specified in these Terms & Conditions.
24.3 Personally, by delivering the notice directly to the recipient.
24.4 By first-class post, sent to the address specified in these Terms & Conditions.
24.5 By courier, recorded or registered post, sent to the address specified in these Terms & Conditions.
24.6 Any notice served in accordance with this clause shall be considered as received on the date of personal delivery, or if sent by courier, recorded or registered post, on the date of delivery as evidenced by the courier receipt or postal acknowledgment, or if sent by first-class post, within 5 working days of posting, or if sent by email, on the date of transmission, provided that no delivery failure or bounce-back notification is received.

25. Submissions

25.1 EVs Revolution welcomes and encourages user submissions, including but not limited to feedback, comments, suggestions, ideas, and other materials, whether through email, online forms, or any other means of communication provided on our website. We appreciate your engagement and value your input.
25.2 By submitting any content or materials to EVs Revolution, you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in any form, media, or technology, whether currently known or hereafter developed.
25.3 You also acknowledge that any submissions may be used by us without any obligation to compensate you or provide attribution.
25.4 You represent and warrant that you have all necessary rights, permissions, and consents to grant EVs Revolution, the above-mentioned rights with respect to the submitted content.
25.5 Furthermore, you agree that your submissions do not violate any third-party rights, including copyright, trademark, privacy, or any other intellectual property or proprietary rights.
25.6 While we appreciate and consider user submissions, please understand that we cannot guarantee the confidentiality or return of any materials provided to us.
25.7 Additionally, EVs Revolution reserves the right to review, edit, modify, or remove any submissions that we deem inappropriate, offensive, or in violation of our terms and conditions.
25.8 Please note that the responsibility for your submissions lies solely with you, and you are liable for any legal consequences resulting from your submissions.
25.9 EVs Revolution shall not be held liable for any loss, damage, or claims arising from user submissions.
25.10 We encourage you to exercise caution and refrain from submitting any confidential, sensitive, or proprietary information through our website.
25.11 EVs Revolution does not assume any responsibility or liability for the security or protection of such information transmitted via our website.
25.11 By making submissions to EVs Revolution, you acknowledge that you have read, understood, and agreed to the above terms regarding user submissions.

26. If your current wiring doesn’t meet the required standards

26.1 At EVs Revolution, we strictly adhere to standard regulations and guidelines for Electric Vehicle installations.
26.2 In the event that your installation cannot be completed in compliance with these regulations, we will temporarily pause the installation and provide you with a detailed quote for the necessary work to meet the required standards.
26.3 If we find that the existing electrical arrangements at your property do not meet these regulations or pose any safety concerns, we will also provide a quote for the required modifications to ensure a safe and compliant installation.
26.4 Our priority is to ensure your EV charging point is installed in accordance with the highest safety standards.

27. Third party installers

27.1 We take pride in partnering with trusted third-party installers who share our commitment to providing high-quality EV charging solutions.
27.2 Our team of experienced and professional installers ensures that your charging point installation is carried out with utmost expertise and precision.
27.3 We have carefully selected these installers based on their track record of delivering excellent service and customer satisfaction.
27.4 Our third-party installers are not only experienced but also equipped with the necessary tools and equipment to thoroughly verify your installation.
27.5 They hold current and relevant electrical qualifications, ensuring that they are well-trained and knowledgeable in their field.
27.6 Additionally, our installers have completed our in-house training program, which includes product-specific certification.
27.7 They also maintain accreditation with recognized bodies such as NIC EIC and have been approved through our internal training and qualification processes.
27.8 With our trusted installers, you can have peace of mind knowing that your EV charging installation is in capable hands.

28. Limitation of liability

28.1 Our liability for negligence causing death or personal injury, fraud, fraudulent misrepresentation, or any other liability that cannot be legally excluded or limited is not affected by this agreement. This section also applies to our Employees and Agents. However, to the extent permitted by law, we limit and exclude all other liability under this agreement. You might be held accountable for any loss or damage that we reasonably foresee and suffer as a result of your violation of this agreement. However, we have an obligation to minimize any losses incurred.
28.2 We strive to provide accurate and up-to-date information on our website. However, we are not liable for any errors, omissions, or changes in the information, prices, specifications, or descriptions of goods and services listed on our site.
28.3 We strive to provide accurate and up-to-date information on our website. However, we are not liable for any errors, omissions, or changes in the information, prices, specifications, or descriptions of goods and services listed on our site.
28.4 If you receive goods that are damaged, defective, or different from your order, we will rectify the issue by replacing, repairing, or refunding the affected goods, provided you notify us within 5 working days of installation/delivery.
28.5 The colors displayed on our website may vary due to monitor limitations. We are not responsible for any discrepancies in color accuracy and cannot guarantee an exact match to the product’s appearance.
28.6 We are not liable for any indirect or consequential losses, such as loss of data, income, profit, or damage to property, arising from the use of our site or the purchase of products/services.
28.7 While we take precautions to prevent internet fraud and secure data storage, we cannot be held responsible for any breach of our secure computer servers.
28.8 We shall not be liable for any delay in installation/delivery due to events beyond our reasonable control.
28.9 We make no warranty regarding the uninterrupted, error-free, or virus-free operation of our website. We are not liable for any loss of content or expenses incurred from using our site.
28.10 Our liability is limited to the extent permitted by law, excluding any economic losses, loss of goodwill or reputation, or special or indirect losses arising from the conditions of use.
28.11 We shall not be liable for loss or damage that could not reasonably have been foreseen or anticipated at the time of entering into this contract, and that was not an obvious consequence of our breach or not contemplated by both parties.
28.12 The Customer is responsible for any costs resulting from providing EVs Revolution with false, inaccurate, or incomplete information regarding the OZEV and electric home charge scheme.
28.13 We cannot guarantee that the website will meet your specific requirements or operate without interruptions, delays, or errors. We do not warrant that any defects will be corrected, or that the website, server, or content are free of viruses or harmful components, or that the website functions fully, accurately, or reliably. We will not be responsible for any loss of content or materials uploaded or transmitted through the website. Any costs or expenses incurred as a result of your use of the website or its materials, including services, equipment, or data replacement, will not be our liability.
28.14 We shall not be liable for loss or damage caused by your actions, including non-compliance with this agreement.
28.15 Our liability, including for our own negligence, is limited to the amount you have paid for our goods and services.
28.16 You agree to indemnify us against any claims and liabilities arising from your breach of this agreement.
28.17 We will not be liable for any economic losses, loss of goodwill or reputation, special or indirect losses, or damage to or loss of data, even if we have been advised of the possibility of such losses, except to the extent required by law.
28.18 We reserves the right to withdraw our installation offer. In such cases, you will be provided with a full refund.
28.19 We shall not be held responsible for any losses incurred due to the rescheduling of the work.
28.20 The website and its material are provided “as is” without any warranties, expressed or implied. We do not guarantee the accuracy, reliability, or completeness of the site’s content and services. These disclaimers do not affect your consumer rights or ability to cancel an order or return/exchange a product as outlined in our policies.
28.21 This agreement contains all the terms between us and supersedes any previous communications or agreements. We both acknowledge that there have been no misrepresentations and that neither of us has relied on any pre-contractual statements, except for fraudulent misrepresentation which is excluded.
28.22 We cannot guarantee that the website/services will meet your specific requirements or that the content provided will be accurate and reliable. We do not warrant that the functionality of the website/services will be uninterrupted or error-free, or that any defects will be corrected. Additionally, we cannot guarantee that the website/services or the server hosting them will be free from viruses or other harmful components.
28.23 We shall not be liable for any indirect, consequential, or special losses that you may suffer or incur, whether arising from contract, tort (including negligence), breach of statutory duty, or any other legal basis.
28.24 We shall not be held responsible for any losses that you may experience or incur if any warranties or representations provided by you under this Contract are found to be inaccurate or deceptive.
28.25 We shall not be held accountable for any losses that you may experience or incur if our ongoing performance of the works causes delays or hinders the provision of services by any other third-party contractor that you have engaged.
28.26 We shall not be held responsible for any losses that you may experience or incur if you fail to comply with any advice or instructions provided by us, our agents, or any other third party.
28.27 We shall not be held responsible for any delays in the installation/delivery of ordered products or other related matters if the delay is caused by events beyond our reasonable control, including but not limited to acts of war, flood, fire, labor disputes, strikes, lockouts, riots, civil commotion, malicious damage, explosion, governmental actions, pandemics, and similar events.
28.28 We retain the right to modify information, prices, specifications, and descriptions of listed goods, products, and services at any time and without prior notice.
28.29 Your statutory rights as a consumer are not affected by these Terms and Conditions.

29. Severance

29.1 If any provision of these Terms and Conditions is deemed invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from the agreement.
29.2 The remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.
29.3 The severance of any provision shall not affect the validity or enforceability of the remaining provisions of these Terms and Conditions.

30. Ending notes

30.1 Thank you for reading and agreeing to our Terms and Conditions. By accessing and using our website, you acknowledge that you have read, understood, and accepted all the terms outlined herein.
30.2 At EVs Revolution, we strive to provide accurate information and quality services. However, we cannot guarantee the uninterrupted availability, accuracy, or reliability of our website and its content. We are not responsible for any losses, damages, or liabilities arising from your use of our website or the information provided. Please note that our website may contain links to third-party websites or services. We have no control over the content or practices of these external sites and cannot be held liable for any issues or damages resulting from your interactions with them. Any personal information you provide to us will be handled in accordance with our Privacy Policy. We prioritize the security and confidentiality of your data, but we cannot guarantee the absolute protection of information transmitted over the internet. We reserve the right to modify or update these Terms and Conditions at any time without prior notice. It is your responsibility to review this page periodically for any changes. If you have any questions or concerns regarding our Terms and Conditions, please contact us. Your satisfaction and understanding are important to us.
30.3 Thank you for choosing EVs Revolution. We look forward to serving you and helping you in your electric vehicle journey.