At EVs Revolution, we are committed to delivering a 5-star, and top-quality products & service to each and every one of our valued customers. Our goal is to ensure your complete satisfaction and we strive to exceed your expectations in every interaction. However, we understand that there may be rare occasions when you may not feel completely satisfied. In such instances, we want to assure you that we will go above and beyond to make things right and address any concerns promptly and effectively.

With that in mind, we have implemented a dedicated complaints procedure to ensure that we can swiftly resolve any issues you may encounter. Our dedicated team is here to address any concerns you may have promptly and appropriately as we value your feedback and take all complaints seriously. Our aim is to restore your confidence in us and leave you with a positive and fulfilling experience. To ensure an effective resolution, we kindly request that you follow our complaints procedure outlined below.

Firstly, we encourage you to inspect any work carried out by our team. This allows you to verify that the work has been completed in accordance with the terms of the contract and meets our high standards. When you reach out to us with a complaint, please be assured that we will handle it with the utmost care, empathy, and professionalism. In the unlikely event that you discover anything you are not completely satisfied with, please contact our business immediately. Our dedicated team will thoroughly investigate the matter and work diligently to find a resolution that meets your expectations. Your timely communication will enable us to rectify any issues as soon as possible.

We take pride in our commitment to excellence, and we want to exceed your expectations. By bringing any concerns to our attention, you give us the opportunity to address them promptly and effectively. Your satisfaction is our top priority, and we will work diligently to find a resolution that meets your needs and leaves you completely satisfied. Your input will not only help us address your specific concern but will also contribute to our ongoing efforts to enhance the overall customer experience and our services.

Thank you for entrusting us with your business. Should you have any concerns or complaints, please do not hesitate to contact our customer support team. We are here to listen, understand, and make things right for you. Your satisfaction is our commitment, and we look forward to serving you with excellence and exceed your expectations every step of the way.

If you need to make a complaint

To initiate a complaint, we kindly request that you use one of the following methods:

• Email: You can send an email to our email address info@evsrevolution.co.uk. Please provide detailed information regarding your complaint, including relevant dates, order or account numbers, and any supporting documentation.
• Phone: You can call us at 07502241460 during business hours to discuss your concerns directly with a member of our team. We will ensure that your complaint is properly recorded and addressed.
• Written Correspondence: If you prefer to submit your complaint in writing, you can send a letter to our postal address at 4 Hatton Gardens, Manchester M7 1AH. Please include all necessary details and any supporting documentation to assist us in thoroughly understanding your complaint.
• Via the company website: EVs Revolution

What will happened when we receive your complaint?

Upon receiving your complaint, we will take immediate action as followed:

Immediate recording all the relevant details in our system.
Instead of asking you to submit a written complaint, we will handle the matter directly based on the information you have provided.
To demonstrate our commitment to addressing your complaint, we will promptly acknowledge it in writing.
If there are any points that require further clarification, we will proactively reach out to you for additional information.
We will then proceed to conduct a thorough investigation into your complaint.
Throughout this process, we will keep you informed of our progress, ensuring that you are regularly updated on the status of your complaint.
Once our investigation is complete, we will engage in a discussion with you to share our findings and proposed response.
It is important to note that we also hold our firm partners to the same high standards.
Throughout the entire complaints process, we will provide clear and realistic deadlines for our responses.

Response time

We strive to address and resolve complaints with utmost urgency. Our goal is to ensure a prompt and satisfactory resolution for every customer concern. We appreciate your patience throughout this process and assure you that we will make every effort to resolve your complaint in a fair and timely manner. We value your business and appreciate the opportunity to address any issues you may have raised.

Upon receipt, your complaint will be acknowledged, and we will provide you with an initial response within one working day to confirm that we have received your complaint.
After the initial response, our team will diligently investigate the matter further, thoroughly examining all relevant information and evidence. We strive to address your complaint within three working days and, whenever feasible, provide you with a specific timeline for resolving the issues raised.

Final response

This communication will provide you with a clear and comprehensive explanation of our decision and the underlying reasons behind it. Our aim is to ensure transparency and clarity in our response, allowing you to fully understand the outcome of your complaint. We believe in providing a thorough and well-founded explanation to address any concerns or questions you may have.

Closing a complaint

We will close the complaint once you are fully satisfied with the resolution provided. We aim to address your concerns and provide a satisfactory outcome in a timely manner. However, we understand that each situation is unique, and your specific circumstances may determine when you feel comfortable closing the complaint. Our team will work closely with you to ensure all your concerns have been addressed and resolved to your satisfaction before considering the complaint closed.

Ending notes

Thank you for bringing your concerns to our attention. Please be assured that your complaint will be handled by our designated complaint’s manager or a senior member of our management team. They will utilize their expertise and experience to assess the situation and determine appropriate actions to address your concerns effectively. Please note that all communication regarding your complaint will be treated with strict confidentiality, in accordance with applicable privacy laws and regulations. We are committed to resolving your complaint in a fair, efficient, and respectful manner with utmost professionalism, diligence, and fairness. Our aim is to provide you with a satisfactory outcome and maintain your trust in our products and services. If you have any questions or require further assistance, please do not hesitate to contact our Customer Support team.

Thank you for choosing our company, and we appreciate the opportunity to address any concerns you may have.